Return & Exchange Policy

At Zaroon, we strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer an easy return and exchange process. Please read the following policy carefully.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must meet the following conditions:

  • ✔ The item must be unused, unopened, and in its original packaging.

  • ✔ The return/exchange request must be made within 7 days from the date of delivery.

  • ✔ The item should not be damaged or altered in any way.

2. Non-Returnable Items

Certain items cannot be returned or exchanged due to hygiene and safety reasons. These include:

  • ❌ Used or opened perfume bottles.

  • ❌ Clearance sale items.

  • ❌ Any product damaged due to improper handling after delivery.

3. How to Request a Return or Exchange

If your item meets the eligibility criteria, follow these steps:

For Returns:

  • Email us at zaroonfragrances@gmail.com with your order number, reason for return, and product images (if applicable).

  • Once your request is approved, you will receive return shipping instructions.

  • Pack the item securely and ship it back to us at the provided address.

  • Once we receive and inspect the item, we will initiate a refund to your original payment method (excluding shipping charges). Refunds may take 7-10 business days to process.

For Exchanges:

  • Follow the same process as for returns and mention the item you wish to exchange it for.

  • If the requested item is available, we will process the exchange. If not, you can opt for store credit or a refund.

  • Shipping costs for exchanges may apply and will be communicated during the process.

4. Refund & Processing Time

  • ✔ Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.

  • ✔ If the refund is delayed beyond the expected time, please check with your bank or payment provider.

  • ✔ Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective product).

5. Damaged or Defective Items

We take great care in ensuring product quality, but if you receive a defective or incorrect item:

  • ✔ Notify us within 7 days of receiving the order.

  • ✔ Share images of the defect via email at zaroonfragrances@gmail.com.

  • ✔ We will arrange for a replacement or full refund at no extra cost to you.

6. Cancellations

  • ✔ Orders can be canceled before they are shipped for a full refund.

  • ✔ Once an order is shipped, it cannot be canceled, and you must follow the return process.

7. Shipping Costs for Returns & Exchanges

  • ✔ If the return/exchange is due to a product defect or our error, Zaroon will cover the shipping costs.

  • ✔ If the return/exchange is due to a change of mind or incorrect selection, the customer will bear the return shipping cost.

8. Contact Us

For any return or exchange inquiries, feel free to contact us:

  • 📧 Email: zaroonparfum@gmail.com

  • 📞 Phone: +92 300 1205787

At Zaroon, customer satisfaction is our top priority. Thank you for shopping with us!